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أخصائي شراء (قطع غيار السيارات)

2 الوظائف الشاغرة
--Vinzone Auto Spare Parts Trading LLC--
Supply Chain & Logistics
دوام كامل

Junior Accountant (1 - 3 Years)

1 منصب شاغر
We are seeking an organized "Junior Accountant" to handle daily financial transactions and support the broader finance team. In this role, you will be responsible for preparing journal entries, managing AR/AP accounts, and assisting the Senior Accountant during the month-end closing process.
--Vinzone Auto Spare Parts Trading LLC--
الإدارة / Accounting
دوام كامل

Sales & Customer success coordinator (Automotive Spare Parts)

1 منصب شاغر

Role Overview

As the Sales & Customer Success Coordinator at Vinzone, you are the primary bridge between our customers and our technical pricing team. You will manage the end-to-end customer journey: from the first "Hello" and VIN collection to delivering a competitive quote and ensuring the part is delivered to a satisfied customer.

Key Responsibilities

1. Inquiry Management & Lead Qualification

  • Respond to customer inquiries across all channels (WhatsApp, Website, Social Media, Phone).

  • Accurately collect vehicle details, including VIN (Vehicle Identification Number) and specific part requirements.

  • Filter and prioritize requests based on urgency and part availability.

2. Internal Coordination & Quotation

  • Liaise with the Purchasing/Pricing Team to get accurate costs for local and international parts.

  • Prepare and send professional quotations via Odoo, ensuring all terms (validity, shipping, and returns) are clearly communicated.

  • Explain technical differences between New, OEM, and Imported parts to the customer.

3. Sales Conversion & Follow-up

  • Proactively follow up on sent quotations to convert inquiries into confirmed orders.

  • Handle objections regarding pricing or lead times using Vinzone’s established value proposition.

  • Confirm payments and coordinate with the Accounting/Logistics teams to trigger the order process.

4. Relationship Management & After-Sales

  • Keep the customer updated on the status of their shipment (especially for international orders).

  • Conduct follow-up checks after delivery to ensure part compatibility and customer satisfaction.

  • Manage any return requests or "damaged part" claims according to company policy.

  • If quotation is rejected by client, the sales representative must know the reason

Requirements & Qualifications

  • Industry Knowledge: Basic understanding of automotive spare parts and the importance of VIN accuracy.

  • Software Proficiency: Experience with Odoo (CRM/Sales/Invoicing) is a major plus.

  • Communication: Fluent in Arabic and English (written and verbal).

  • Soft Skills: High level of patience, "soft-selling" ability, and extreme attention to detail.

  • Proactive Attitude: A "closer" mindset—someone who doesn't wait for the customer to call back.

KPI

  • Conversion Rate Transform at least 20% of inquiries into paid orders.
  • Response Time: Initial response to inquiry within 15–30 minutes.
  • Data accuracy: 0% errors in VIN collection or part numbers in Odoo.
  • Upselling rate: Suggesting related parts (e.g., filters with oil, pads with discs).
--Vinzone Auto Spare Parts Trading LLC--
REVOPS / Marketing
دوام كامل