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Sales & Customer success (Automotive Spare Parts) UAE

--Vinzone Auto Spare Parts Trading LLC--

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Role Overview

As the Sales & Customer Success Coordinator at Vinzone, you are the primary bridge between our customers and our technical pricing team. You will manage the end-to-end customer journey: from the first "Hello" and VIN collection to delivering a competitive quote and ensuring the part is delivered to a satisfied customer.

Key Responsibilities

1. Inquiry Management & Lead Qualification

  • Respond to customer inquiries across all channels (WhatsApp, Website, Social Media, Phone).

  • Accurately collect vehicle details, including VIN (Vehicle Identification Number) and specific part requirements.

  • Filter and prioritize requests based on urgency and part availability.

  • Advise customers on the best choice between Genuine (Agency), OEM, and high-quality Aftermarket brands available in the UAE market.

2. Internal Coordination & Quotation

  • Liaise with the Purchasing Team to get accurate costs for local and international parts.

  • Prepare and send professional quotations via our ERP, ensuring all terms (validity, shipping, and returns) are clearly communicated.

  • Explain technical differences between New, OEM, and Imported parts to the customer.

3. Sales Conversion & Follow-up

  • Proactively follow up on sent quotations to convert inquiries into confirmed orders.

  • Handle objections regarding pricing or lead times using Vinzone’s established value proposition.

  • Confirm payments and coordinate with the Accounting/Logistics teams to trigger the order process.

  • Actively engage with the UAE automotive community (Workshops and Retail) to build a loyal client base. 

  • Upsell related components 

4. Relationship Management & After-Sales

  • Keep the customer updated on the status of their shipment (especially for international orders).

  • Conduct follow-up checks after delivery toQue ensure part compatibility and customer satisfaction.

  • Manage any return requests or "damaged part" claims according to company policy.

  • If quotation is rejected by client, the sales representative must know the reason

Requirements & Qualifications

  • Experience: 3–5 years in Spare Parts Sales within the UAE (Knowledge of the Sharjah Industrial Area and Dubai spare parts markets is a major plus).

  • Industry Knowledge: Strong understanding of automotive spare parts and the importance of VIN accuracy. 

  • Deep understanding of GCC-spec vs. Imported (US/Japan) vehicle requirements is an advantage

  • Software Proficiency: High proficiency in ERP/CRM systems. Experience with Odoo is a major plus.

  • Communication: Fluent in English (written and verbal). (Urdu/Hindi is an additional advantage). 

  • Soft Skills: High level of patience, "soft-selling" ability, and extreme attention to detail.

  • Proactive Attitude: A "closer" mindset—someone who doesn't wait for the customer to call back.

  • Communication: Ability to communicate professionally with both individual car owners and seasoned workshop mechanics.

 

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