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Sales & Customer success coordinator (Automotive Spare Parts)

--Vinzone Auto Spare Parts Trading LLC--

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Role Overview

As the Sales & Customer Success Coordinator at Vinzone, you are the primary bridge between our customers and our technical pricing team. You will manage the end-to-end customer journey: from the first "Hello" and VIN collection to delivering a competitive quote and ensuring the part is delivered to a satisfied customer.

Key Responsibilities

1. Inquiry Management & Lead Qualification

  • Respond to customer inquiries across all channels (WhatsApp, Website, Social Media, Phone).

  • Accurately collect vehicle details, including VIN (Vehicle Identification Number) and specific part requirements.

  • Filter and prioritize requests based on urgency and part availability.

2. Internal Coordination & Quotation

  • Liaise with the Purchasing/Pricing Team to get accurate costs for local and international parts.

  • Prepare and send professional quotations via Odoo, ensuring all terms (validity, shipping, and returns) are clearly communicated.

  • Explain technical differences between New, OEM, and Imported parts to the customer.

3. Sales Conversion & Follow-up

  • Proactively follow up on sent quotations to convert inquiries into confirmed orders.

  • Handle objections regarding pricing or lead times using Vinzone’s established value proposition.

  • Confirm payments and coordinate with the Accounting/Logistics teams to trigger the order process.

4. Relationship Management & After-Sales

  • Keep the customer updated on the status of their shipment (especially for international orders).

  • Conduct follow-up checks after delivery to ensure part compatibility and customer satisfaction.

  • Manage any return requests or "damaged part" claims according to company policy.

  • If quotation is rejected by client, the sales representative must know the reason

Requirements & Qualifications

  • Industry Knowledge: Basic understanding of automotive spare parts and the importance of VIN accuracy.

  • Software Proficiency: Experience with Odoo (CRM/Sales/Invoicing) is a major plus.

  • Communication: Fluent in Arabic and English (written and verbal).

  • Soft Skills: High level of patience, "soft-selling" ability, and extreme attention to detail.

  • Proactive Attitude: A "closer" mindset—someone who doesn't wait for the customer to call back.

KPI

  • Conversion Rate Transform at least 20% of inquiries into paid orders.
  • Response Time: Initial response to inquiry within 15–30 minutes.
  • Data accuracy: 0% errors in VIN collection or part numbers in Odoo.
  • Upselling rate: Suggesting related parts (e.g., filters with oil, pads with discs).

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